Shipping & Refund
If you have any questions or concerns please fill out the form. Also, contact us on social media or via email.
Always in stock so you never have to worry about going without the products you love.
Orders get shipped through USPS within the US. Due to high demand and never going out of stock expect to receive order within 6-10 business days (standard) and 1-4 bus days (express).
You will receive tracking information once the shipping label for your order is created.
Once an order has shipped and tracking becomes available, we recommend the receiver be available on the estimated date of arrival of the package or the receiver to contact the carrier to schedule a pick up at the holding facility.
Refund Policy
Refunds and Damages
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we may evaluate the issue and make it right. We can ship another package to the same address if there is any inconvenience.
We will notify you once we’ve inspected your request for a refund or new order to let you know if the request was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days or a new package will be shipped out. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at support@nacopureorganics.com
Can I return my purchase if I’m not happy with it?
Under EU law, a customer has the right to return any product for a 14 day period after point of sale.
The returned product must be in its original condition which is resalable in order to qualify for a full refund.
Products which have been opened are not eligible under Naco Pure Organics return policy due to hygiene reasons. No exceptions
Please note that any original shipping costs are non-refundable, and we do not cover any costs for handling charges or return shipping.